Frequently Asked Questions

FAQs for Water flosser and Electric Toothbrush products, purchasing from China, and all those questions you may have when order with us. We strike to be the most honest and transparent manufacturer. No AI, all human answers.

Getting Started

How doIset up my AQURA for the first time?

Charge your AQURA fully via the USB-C cable (2-3 hours). Fill the 36oml water tank with clean water. Pressthe power button to turn on, then press the mode button to select your preferred pressure. Lean over the sink,place the tip in your mouth, turn on water flow, then close your lips slightly. Guide the tip along the

How often shouldIuse my water flosser?

We recommend using your AQURA once daily, ideally after brushing. A typical session takes about 60seconds. Consistent daily use is key most users report noticeable gum health improvements within 2-4
weeks.

Maintenance

How do I clean my water flosser?

After each use, empty any remaining water from the tank to prevent bacteria growth. Run clean water through the tip for 10–15 seconds. The water tank is removable and dishwasher-safe (top rack). Wipe the body with a damp cloth. Deep clean monthly by running a diluted white vinegar solution through the device.

How often should I replace the nozzle tips?

We recommend replacing nozzle tips every 3–6 months, or sooner if you notice the tip bristles are worn or the jet stream becomes irregular. The AQURA Pro 360 includes 5 tips, and replacement packs are available in our shop.

Technical

My water flosser has low water pressure. What should I do?

First, check that the nozzle tip is securely attached. Ensure the water tank is properly filled and seated. Try a different pressure mode. If the issue persists after a full charge, contact our support team. Low pressure after extended use may indicate a tip blockage — try rinsing the tip under running water.

The LED light is blinking red. What does this mean?

A blinking red LED indicates low battery — your AQURA needs charging. Connect the included USB-C cable to charge. The LED will turn solid blue when charging is complete. If the LED blinks red immediately after charging, please contact support.

Shipping & Returns

How long does shipping take?

Standard shipping: 3–7 business days (free over $50). Express shipping: 1–2 business days ($9.99). International shipping: 7–14 business days. All orders are processed within 1–2 business days and you’ll receive a tracking number via email.

What is your return policy?

We offer a 30-day risk-free return policy. If you’re not completely satisfied, contact us within 30 days of delivery for a full refund. Items must be in original packaging. Return shipping is free for US customers. International customers cover return shipping costs.